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Privacy Policy

Privacy Policy

OVERLAB LTD. Privacy Statement

We take our customers privacy seriously and we will only collect and use your personal information as outlined below. Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.

We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.

If you have any comments or suggestions, we would be pleased to receive them at our address or by emailing us at nicetomeetyou@overlab.com.hk. Alternatively, you may call us on +852 66416114 – this telephone number will be open to receive calls between 1pm to 10pm.

In addition to this Privacy Policy, please read our Terms & Conditions. This Privacy Policy is incorporated into, and is part of, our Terms & Conditions.

This Privacy Policy may be modified from time to time so check back often. OVERLAB LTD. reserves the right to modify and change the Privacy Statement at any time. Your continued access of the Site or provision of your personal data to us or continued use of our products or services (as the case may be) following the posting of changes or revisions to the terms of our Privacy Policy will constitute your agreement with and acceptance of the changes or revisions to the Privacy Policy.

 

Collection of Personal Information

OVERLAB LTD. does not sell, share or trade customers’ personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group for internal use only.

When you create an OVERLAB account the personal information we collect may include your:

  • Name
  • Delivery Address
  • Email Address
  • Telephone Number
  • Mobile Number
  • Date of Birth
  • Gender

The personal information we collect from you will be used in some or all of the following ways:

  • To deliver the products you have purchased from OVERLAB
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information
  • To process your orders and to provide you with the services and information offered through our website and which you request

Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our couriers or suppliers).

When you register as a user on OVERLAB website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

Security of Your Personal Information

OVERLAB LTD. ensures that all information collected will be safely and securely stored. We protect your personal information by: 

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorized computer access
  • Securely destroying your personal information when it’s no longer needed for our record retention purposes

Disclosure of Personal Information

Further, we will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from OVERLAB website. In exceptional circumstances OVERLAB may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

If you believe that your privacy has been breached by OVERLAB please contact us at nicetomeetyou@overlab.com.hk and we will resolve the issue as soon as possible.

Collection of Computer Data

When you visit OVERLAB, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer’s IP address
  • Browser type
  • Webpage you were visiting before you came to our site
  • The pages within OVERLAB you visited
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

As part of the above, OVERLAB may use Google Analytics features based on Display Advertising, including but not restricted to the following: Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager integration, and Google Analytics Demographics and Interest Reporting. Using the Google Ads Settings (https://www.google.com/settings/ads), you can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

OVERLAB also uses Remarketing with Google Analytics to advertise online; third-party vendors, including Google, may show OVERLAB ads on sites across the Internet. OVERLAB and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on visitors’ past visits to OVERLAB, as well as report how ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to OVERLAB.

Cookies

In order to distinguish you from other users—especially other users on the same network as you— we would use cookies to track your specific computer or electronic device. Cookies are small computer text files that are sent from a website to the browser of your computer or electronic device and are stored on your device. Generally, cookies do not recognize you personally and are not harmful to your device. Cookies are used by websites that you visit and browse to improve your website browsing experience and provide the website operators with non-personal data or analytical information to help improve the quality of their websites for their users’ website browsing experience. For example, we use cookies to save your device’s browsing preferences and settings. For these reasons we require that you keep cookies enabled when using our websites. Please note that if you choose to disable cookies on your computer or electronic device, you may find that some of the features and functionality of our websites may not work properly. Additionally, our cookies may be accessible by third parties or provided by third parties including, for example, Google via Google AdSense on our websites. We do not have any control over and are not responsible or liable for such third parties’ collection and use of the cookies. Please refer to those third parties’ relevant policies regarding their collection and use of cookies for further information.

 

Complaints about Breeches of Privacy

If you are not satisfied with the way in which we handle your enquiry or complaint, please don’t hesitate to contact us at nicetomeetyou@overlab.com.hk