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  • Free Hong Kong Local Shipping  for orders over HKD$300  |  Free Overseas Shipping  for orders over HKD$2,000
Free Hong Kong Local Shipping  for orders over HKD$300・
Free Overseas Shipping  for orders over HKD$2,000
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Shipping info

Shipping info

Orders are shipped under standard shipping method via S.F. Express, TA-Q-BIN, or Hong Kong SpeedPost, depending on the shipping address.

Please ensure all information is correct when providing your shipping information during checkout. We may be required to contact you if there is any incorrect and/or missing information, which may cause delays in shipping your order. Delays may also occur due to pending payment verifications or customs clearance. 


Delivery Times

Orders placed after 9:00am Monday to Friday (GMT+8) will be processed within 3 business days.

Free shipping can be applied to orders that meet the minimum amount required, excluding discounted, sale and print products. 

Estimated delivery times vary depending on the destination. For Hong Kong Local delivery, the estimated delivery time would be 1-3 business day(s) after we have processed the order. For Mainland China, Macau, Taiwan and other international countries, the estimate delivery time would be 5-14 business days after we have processed the order.

All orders shipping to P.O. Box and U.S. military addresses will be shipped via Hong Kong SpeedPost, which may take an additional 5-10 business day to deliver.

Please allow extra time for orders to be processed during public holidays and promotional periods. For a list of Hong Kong public holidays, please click here. For details on public holidays in the destination country, please refer to your local government website. Note that delays may occur as a result of pending payment authorizations.


 Order Tracking

To check the status of the shipment, please visit “TRACK MY ORDER” and enter your tracking number.

Otherwise, you can also use the specific carrier’s website and enter the tracking number that we provided.

If you do not receive a tracking confirmation after 7 business days from the day you completed your payment, please kindly contact our customer service representatives at nicetomeetyou@overlab.com.hk for more information.

You can track your order here:

 

Please note: SF Express tracking numbers may take up to 24 hours to register in their tracking system. 


 Shipping Guide & Costs

FREE HONG KONG LOCAL shipping for orders over HK$300

FREE INTERNATIONAL shipping for orders over HK$2000


HONG KONG

 Order Amount 

Shipping Method 

Shipping Cost 

 Est. Delivery Time 

≥ HK$300

S.F. Express / TA-Q-BIN

FREE

1-3 Day(s)

< HK$300

HK$50

 

MACAU

 Order Amount 

 Shipping Method 

 Shipping Cost 

 Est. Delivery Time 

≥ HK$500

S.F. Express /
HK SpeedPost

FREE

3-5 Days

< HK$500

HK$60

 

MAINLAND CHINA / TAIWAN / OTHER INTERNATIONAL COUNTRIES

 Order Amount 

 Shipping Method 

 Shipping Cost 

 Est. Delivery Time 

≥ HK$2000

S.F. Express /
HK SpeedPost

FREE

7-14 Days

< HK$2000

HK$250

 


 Import Taxes & Duties

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at OVERLAB LTD. For further details of charges, please contact your local customs office.


 Customs & Regulations

Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time. You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.


 Foreign Transaction Fees

Foreign transaction fees may be charged once your payment transaction has been settled. These fees are determined by your bank's pricing and transaction fee policies. For further details of foreign transaction fees, please contact your bank.